Information We Collect

When you reach out to us for corporate flower arrangements or gift services, we gather details you voluntarily share. This includes your name, company name, email, phone number, delivery addresses, and specific floral requirements. Payment details are collected when you place orders, though processing is securely handled by our payment partners.

For our corporate clients, we may also collect additional business information such as company registration details, preferred delivery timelines, and budget constraints. This helps us tailor our service to your organizational needs.

Our site automatically gathers certain technical data when you visit. This includes your IP address, browser type, device information, and navigation patterns. We use this information to enhance site performance and understand how customers discover our services.

How We Use Your Information

We primarily use your personal information to fulfill flower orders and deliver excellent service. This includes processing orders, coordinating deliveries, sending order confirmations, and following up to ensure satisfaction.

• Processing and fulfilling your flower orders and gift arrangements
• Communicating order status and delivery timings
• Providing customer support and addressing your inquiries
• Improving our services based on your feedback and preferences
• Sending relevant service updates (with your consent)
• Keeping records for business and legal compliance

We also utilize aggregated, non-personal data to analyze market trends and optimize our operations. For example, we might study which arrangements are most popular in different seasons to better prepare inventory.

With your explicit consent, we may send information about seasonal offerings, special promotions, or new services that could interest your business. You can opt out at any time by using the unsubscribe link in our emails or by contacting us directly.

Information Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties for their marketing purposes. Your data remains within our organization, shared only when necessary to provide our services or to comply with legal obligations.

We collaborate with trusted service providers who assist us in delivering our services. This includes payment processors, delivery partners, and flower suppliers. These partners are contractually obligated to protect your data and use it only for the specific services they provide to us.

We may disclose your information if required by United Kingdom law, court orders, or government regulations. This includes compliance with GST rules, business licensing requirements, and other legal duties related to our operations in London and across United Kingdom.

Data Security and Protection

We take data security seriously and implement multiple layers of protection. Our systems use encryption for sensitive transmissions, secure servers for storage, and regular security updates to guard against threats.

We employ physical security measures to protect our office systems, and access to personal information is limited to staff who need it for their work. Our team receives ongoing training on privacy practices and data handling.

Payment details are processed through secure, encrypted systems that meet industry standards. We do not store full credit card numbers on our systems; this information is handled by certified payment processors specializing in secure financial transactions.

While we maintain strong security measures, no system is completely risk-free. We continuously monitor and update our security practices to address evolving threats and uphold the highest protection standards.

Your Rights and Choices

You have several rights regarding your personal information. You can request access to what we hold, ask us to correct inaccurate data, or request deletion where allowed by law.

• Access your personal information and understand how we use it
• Request corrections to inaccurate or outdated information
• Ask us to delete your personal information (subject to business and legal requirements)
• Opt out of marketing communications while continuing to receive service-related messages
• Request information about how your data has been shared
• File complaints about our privacy practices

We keep your information only for as long as needed for business purposes and legal obligations. Order records are maintained for accounting and warranty needs, while marketing preferences remain until you request removal.

When we no longer require your data, we securely delete or anonymize it. Some information may be retained longer if required by United Kingdom business laws or for legitimate interests such as fraud prevention.

Cookies and Website Technology

Our site uses cookies to enhance your browsing experience and to help us understand how visitors use our site. Cookies are small files stored on your device that remember preferences and enable certain site features.

Essential cookies are necessary for proper site functionality – they enable basic features like navigation and access to secure areas. These cookies do not collect personal data and are enabled automatically when you visit the site.

We employ analytics cookies to learn how visitors interact with our website. This helps us identify popular content, optimize page performance, and improve user experience. This information is collected in aggregate form and does not identify individuals.

You can manage cookie preferences through your browser settings. However, disabling certain cookies may affect some site features and your overall browsing experience.

Business Transfers and Changes

If StreamEveningDomain undergoes major business changes such as mergers, acquisitions, or asset sales, your personal information may be transferred as part of the transaction. We would inform you of any such changes and ensure your data remains protected under privacy standards consistent with this policy.

In the unlikely event that we cease operations, we would ensure your personal information is either securely transferred to a successor entity (with appropriate privacy protections) or securely deleted in accordance with data protection best practices.

Updates to This Privacy Policy

We may periodically update this privacy policy to reflect changes in our practices, services, or legal requirements. When substantial changes occur, we will notify you by email or by posting a notice on our website before they take effect.

Minor updates for clarity or administrative reasons may occur without prior notice. We encourage you to review this policy periodically to stay informed about how we protect your privacy.

Children's Privacy

Our services are designed for businesses and adult consumers. We do not knowingly collect personal information from individuals under 18. If we learn that we have unintentionally collected data from someone under 18, we will promptly delete that information.

Parents or guardians who believe we may have collected information from their child can contact us using the details below, and we will address the matter immediately.

International Data Considerations

Our main operations are based in United Kingdom, and we store and process data within United Kingdom jurisdiction. However, some of our service providers may process data internationally. When this happens, we ensure appropriate safeguards to protect your information in line with applicable privacy laws.

We comply with United Kingdom data protection laws and regulations, including those governing business operations, financial transactions, and handling customer data. Our practices align with evolving privacy standards in United Kingdom's digital economy.